Data Protection Policy

Data Protection Policy Reisigo

Basics

This data protection declaration concerns all persons who use the services of (Philipp Dörfler Reiseverorganiser, Gassergasse 34/8, 1050 Vienna, hereinafter Resigo). We thereby inform you about the type, scope and purpose of the collection and use of your personal data by our company. We respect your privacy and strive to strictly comply with the legal requirements for the processing of your personal data (EU Regulation No. 679/2016 (GDPR), DSG and TKG 2003). All your personal data will be processed on this basis.

The person responsible for data processing is Reisigo (hello@reisigo.com).

Information obligations (Articles 13 and 14 GDPR)

Your personal data, that is

Your master data (last name, first name, address, email address, telephone and fax number, date of birth, customer number) as well as language and vehicle license plate number,
the data in travel documents presented (passport number, passport details, date of birth, issuing authority, term, nationality) and ID cards (identity card, driving license, etc. including issuing authority and term),
the data on training or certification (training data, issuer, date of issue, period of validity),
the data on the payment method and in connection with payments, in particular with EC cards, credit cards and bank cards,
the destinations, length of stay, hotels, contact persons, conditions, special services, health data, frequent flyer number, personal preferences that you disclose to us, and
special categories of data such as health data and data about special needs and marriage/partnership,

are required for our services. This also includes planning, offering and bookings of trips, tourist guides, hotels, restaurants, rental vehicles, transfers, registration processing, insurance, events, tours, accreditations, vouchers including customer creation, billing and their verification (B2B, B2C, FIT), ticket bookings and tour guides .

We therefore store and process this data for these purposes and, if necessary, pass it on to third parties with whom we work together to provide the most effective and best possible service for our customers - this can also include service providers in third countries as contract processors, software and agency service providers belong –, transmitted.

We do not use profiling or automated decisions.

The legal bases for these data processing processes are

the fulfillment of our pre-contractual and contractual obligations towards you,
Your consents obtained from you,
Statutory, contractual or other legal obligations on our part (e.g. documentation rights and obligations under accounting, tax and customs law, contracts, reporting, legal disputes)
§ 96 TKG and
our legitimate interests (e.g. improving our customer service, including in the area of direct advertising or protecting our own legal interests).

The duration of storage is determined by the duration of our business relationship, the consent you have given, and the statutory retention requirements and legal obligations that apply to us. We emphasize that in the case of regular cooperation to provide the best possible customer service, we strive to know the customer requests you have already communicated to us so well that we can satisfy you on an ongoing and long-term basis.

Our websites

When you access our website, your access data is automatically collected and stored. This access data may include, in particular, the page accessed, the files viewed, the date and time of the access, the user's IP address, data of the accessing computer, in particular the browser and the operating system, as well as the amount of data and the report of the successful access. We use this access data for internal statistical purposes to ensure the security of our offer and to optimize the offer. If an illegal act is suspected, the access data will be evaluated to preserve evidence.

By entering your personal data into one of our contact forms, you agree to the transmission to, storage and processing by us for the duration of the processing of this specific request. This applies in particular to your inquiries via contact form, chat and emails that you send to us. We need this data to process your request and in these cases we also store your IP address for the purposes of preserving evidence. The data will be stored for as long as this is necessary to deal with any additional or subsequently asked questions by you or us.

Disposal. You keep your access data carefully and ensure that no unauthorized persons access the account. We assume no liability for unauthorized access that is, even if only partially, due to misconduct on your part.

Your account data is only transmitted via an encrypted internet connection (https). We assume no liability for the loss of data or third-party access to your data if we have adhered to the security measures required by the state of the art.

The legal basis for this data processing is your consent, our pre-contractual and contractual obligations towards you, our legitimate interests and legal obligations of all kinds and Section 96 TKG.

Newsletter

You are free to subscribe to our newsletter. The registration, for which you must provide your e-mail address and give your consent to receive the newsletter, can only become effective if you confirm a registration link that you receive by e-mail. In order to be able to provide you with targeted information in the newsletter that is of particular interest to you, we allow you to provide information about specific interests, deadlines, locations and regions and the like when you register.

In every newsletter you receive you will find all the information you need to unsubscribe from the newsletter. For more information about our newsletters, please contact us at hello@reisigo.com. We're here to help.

The content of our website was carefully created and checked several times, but we assume no liability for the topicality, correctness and completeness of the information provided. Claims for damages due to use or non-use of the information or the use of incorrect or incomplete information are excluded. All offers are non-binding. We reserve the right to change, supplement or delete the offer or parts thereof or to temporarily or permanently cease publication of the website without prior notice.

The content and programming of our website are protected by copyright and ancillary copyright laws. Any reproduction - including extracts - and public reproduction, in particular the copying of texts, graphics and photos, is prohibited without our prior written consent.

Transfer to third parties / obligations of processors

We may pass on your personal data to processors (e.g. for our electronic advertising in the form of newsletters) as well as to third parties who need to be involved in order to provide the services you request, all of whom agree to comply with applicable data protection standards have committed to

may also be transmitted outside the EU.

You have the option of making an appointment with us via our website. For this we use the online calendar from calendly. Please note, however, that personal data may be transferred to the USA, where, according to the European Court of Justice, data protection is not sufficiently guaranteed and there are risks such as possible access by US secret services.

As soon as you access calendly, a connection is established to the servers in the USA and calendly learns that our website was accessed via your IP address. If you select an appointment and provide your contact details and concerns, you will receive a confirmation by email, for which your email address will be used by calendly.

The data you provide in the calendly form will be stored by us in order to process your request and to use it in the event of any questions. This data will remain with us until you request us to delete it or the purpose for storing it no longer applies.

We process your data to enable quick and easy appointments and to improve our services for customers and interested parties. This is a legitimate interest in accordance with Article 6 (1) (f) GDPR.

Further information about calendly's data protection can be found on their website Website: https://calendly.com/pages/privacy.

It should be noted that in the event that a contract within the meaning of Art. 6 Para. 1 lit b GDPR is concluded for a trip, the personal data concerning you and your travel companions will be transmitted to internal and external service providers (booking platforms, organizers, airlines, train companies, hotels , rating platforms, payment platforms, insurance companies, and much more). We expressly point out that, depending on the trip, the tour operator and the destination, personal data may leave the European Economic Area. We also expressly point out that it is not possible for us to obtain the necessary guarantees within the meaning of the GDPR with regard to compliance with statutory data protection requirements for all recipients of personal data relating to you and your travel companions outside the European Economic Area. By booking you expressly agree to these conditions. If you revoke these terms and conditions, we will not be able to enter into the contract.

By making your inquiry/booking, you confirm that you are authorized to give us the necessary consent within the meaning of Art. 6 Para. 1 lit a GDPR with regard to the transfer of personal data relating to you and your travel companions to unsafe third countries within the meaning of Art. 49 Para. 1 lit. to grant a.

If you have any further questions, please send us an email hello@reisigo.com

Cookies and Tracking Services

We use cookies, which are small text elements used to store information in web browsers. Cookies are recognized the next time you visit our website and contribute significantly to speeding up loading processes and making the use of our offers convenient for you. The information recognized and stored by cookies is used for your recognition, but also for the analysis of your user behavior. They are stored on the server of the respective provider, who, as a processor, has committed to complying with the applicable data protection standards.

After you have visited our website, cookies will remain stored on your device unless you refuse this in advance or you do not actively delete cookies. Actively deactivating cookies may affect the functionality of our websites for you. You can also prevent the storage of cookies by setting your browser software accordingly. However, we would like to point out that in this case you may not be able to use all of the functions of our website.

You can also prevent the data generated by the cookie and related to your use of the website (including your IP address) from being forwarded to Google and the processing of this data by Google by using the browser option available on the website google.com. Download and install plugin. However, the plug-in is only available for certain browser programs.

We work with Microsoft Clarity and Microsoft Advertising to use behavioral metrics, heatmaps and session replays to track how you use and interact with our website. This allows us to improve and market our products/services. We collect website usage data using first and third party cookies and other tracking technologies to determine the popularity of products/services and online activities. Additionally, we use this information for website optimization, fraud/security purposes and advertising. For more information about how Microsoft collects and uses your data, please see Microsoft's Privacy Policy.

Rights of those affected / objection / contact

You can request information about your personal data stored by us at any time, free of charge. As a data subject, you also have the right to object, information, deletion, correction, restriction and transfer of your personal data. Since we process the data based on our legitimate interests, you generally have the right to object if you have reasons arising from your particular situation that speak against this processing. Since we (also) process the data for direct advertising, you can object to this processing for direct advertising purposes at any time.

You can revoke any data protection consent you have given us at any time. The revocation does not affect the lawfulness of the processing that has taken place up to that point. A revocation means that we will no longer process your data for the purposes mentioned above from this point onwards. For a revocation and further information about your rights as a data subject, please contact us by email at hello@reisigo.com or by post to Philipp Dörfler Tour Operator, Gassergasse 34/8, 1050 Vienna, Austria. We're here to help.

The Austrian Data Protection Authority (DSB), Barichgasse 40-42, 1030 Vienna, is the supervisory authority responsible for complaints.

Miscellaneous

We have implemented organizational and technical protective measures, which we continually evaluate and adapt as necessary, to protect your personal data stored and processed by us.

We reserve the right to change this data protection declaration at any time and adapt it to new developments. The new version applies from the moment it is made available on our website. The current version of the data protection declaration is available at any time on the website at https://www.reisigo.com/info/data-protection-policy, our imprint at https://www.reisigo.com/info/imprint.