Consumer protection: How Your Deposit is Secured Under EU Law

Booking a trip should be exciting, not stressful. Thanks to the EU Directive (2015/2302), your deposits and payments to travel agencies and retreat providers in the EU are well-protected. But what does this protection mean in practice?

In this article, we break down how your money is safeguarded under EU consumer protection laws and explain the key aspects of the Package Travel Regulation (PTR).

What Does the EU Consumer Protection Cover?

The EU Directive (2015/2302) ensures comprehensive protection of consumer deposits for package travel. If a travel agency or retreat provider in the EU becomes insolvent or bankrupt, this directive guarantees:

• Refunds for payments already made (such as deposits, balances, or prepayments).
• Compensation for unexpected costs, like return travel expenses.
• Access to support through a designated claims handler.

This regulation applies specifically to travel agencies and providers that offer packaged travel services, ensuring peace of mind for travelers.

Key Features of the Package Travel Regulation (PTR)

The Package Travel Regulation (PTR) (BGBl. II Nr. 260/2018) provides financial security to consumers in two critical situations:

1. When a travel agency files for bankruptcy due to insufficient funds.
2. When a provider becomes unable to pay its obligations.

If either occurs, the PTR ensures that:

• Travelers are reimbursed for any prepaid amounts if services are not delivered as promised.
• Necessary expenses for return travel are covered.
• A claims handler is available to guide consumers through the process.

What Is a Claims Handler?

A claims handler is your go-to resource in the event of insolvency. They are available 24/7 to:

• Help you file reimbursement claims.
• Assist with arranging return travel.

At Reisigo, for instance, we partner with European Travel Insurance to ensure prompt support and resolution in any crisis.

How Do Travel Agencies Secure Your Deposits?

Under the EU Directive, travel agencies and retreat providers must secure customer funds through one of the following:

1. Bank Guarantee: A financial guarantee provided by an EU-licensed bank.
2. Insurance Contract: Coverage by an EU-licensed insurer.

These measures ensure your money is protected, no matter the circumstances.

How to Verify if Your Deposit Is Protected

To comply with EU consumer protection laws, travel agencies must clearly display information about deposit security on their websites. Look for details about their protection measures, such as bank guarantees or insurance coverage, to verify your deposit’s safety.

How Reisigo Protects Your Deposit

At Reisigo, we prioritize your peace of mind. Your deposit is protected through a bank guarantee with Erste Bank AG, one of Austria’s leading banks. Additionally, we collaborate with European Travel Insurance to manage claims and provide professional support if needed.

This dual layer of protection ensures your funds are secure and your travel experience remains stress-free, even in unexpected situations.

Why Deposit Protection Matters

Protecting consumer deposits isn’t just a legal requirement—it’s a cornerstone of trust and responsibility. By adhering to the EU Directive (2015/2302) and providing transparent communication, travel agencies demonstrate their commitment to consumer protection.

Whether you're planning a dream vacation or a wellness retreat, knowing your money is safe allows you to focus on what matters: enjoying your journey.

At Reisigo, your safety and satisfaction are our top priorities. Book with confidence, knowing your deposits are fully protected every step of the way.